Clear your browser cache

Have you ever heard us ask you “Have you cleared your cache?” You’ve probably heard us asking this when you are experiencing a loading problem with gCast. So what is a browser cache, why would you want to clear it, and how do you do it?

What is browser cache?
Your Internet browser (Internet Explorer, Mozilla FireFox, Google Chrome etc) has a folder into which certain items have been downloaded into for future access. It can contain graphic images, photographs and even entire web pages. When visiting a page on a website your computer will first check its cache folder first to see if it has already downloaded the cached information. If the web page exists in your cache, it won’t be downloaded again, which generally makes for faster loading.

Why should I clear my cache?
Because your computer has already got stored information of, for example, gCast, in its cache, it will not download it again. This is why new updates may not appear immediately. Clearing your cache refreshes the page so that new updates are downloaded. Cache folders can sometimes get quite large and can occupy a large amount of hard drive space, storing information for sites you may never visit again, so it is a good idea to clear them regularly.

How do I clear my cache?
We’re glad you asked. We have included a how to guide for some of the top browsers below.
If you cannot clear your cache it may be due to your company restricting you access. If this is the case contact your technical department and ask if they can clear your cache for you.

Google Chrome

Step 1: Click on the three dots in the top right-hand corner to open up the settings and then scroll down until you see history.

Step 2: Click on the history button

Step 3: Click on clear browsing data

Step 4: Tick Cached images & files and click on clear browsing data.

Firefox

Step 1: Launch Firefox and click on the 3 horizontal lines in the right-hand corner, click on history

Step 2: Once history has been clicked on then click on clear recent history

Step 3: Tick the box Cache and then click on clear now

 

Internet Explorer

Step 1: Launch Internet Explorer and click on the settings button, followed by clicking on internet options

Step 2: Underneath browsing history click on the settings button

Step 3: Click on the tab Caches and databases

Step 4: Highlight the websites (Hold down the Ctrl button and click on each website, as seen below) and then click on delete

Once you have cleared your cache, you will see no websites – as seen below.

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